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Frequently Asked Questions

You will find below answers to the most frequently asked questions. If you do not find the answer to a question you may have, feel free to contact us.

Downloading a user manual
The user manual is available, but not in my language.
The user manual is available, but I cannot download it.
The user manual does not match the description.
I can not find the user manual for my product.
The user manual is only 3 pages long.

Registering and accessing your personal space
Why should I register, what are the benefits?
What is the point of the personal space?
How do I find back my manuals in my personal space?
How do I add manuals to my personal space?
My e-mail address has changed.
I have forgotten my password.
I wish to change my password.
I want to sign out.

Contribute to the site by sending a new user manual
I have a manual that is not yet on your site, can I send it to you?
In what form and what are the prerequisites to send my user manual?
What are the benefits of sending user manuals?
I recently sent a user manual, but you did not accept it. Why?

Who are you? Are you in accordance with the law?
Who are you?
What is the goal of this site? Why do its authors maintain it?
Are you allowed to distribute user manuals?
How did you collect that many user manuals?
Are user manuals copyrighted material?

Troubleshooting my product?
My product is defective, can you help me?
Can you give me the address of a repair shop?

You are a manufacturer, editor..
What are the benefits of distributing my user manuals through your website?
I wish to use your website to distribute my user manuals, how do I do so?
I do not want my user manuals to appear on your website.


The user manual is available, but not in my language.

If the user manual does not appear in your language, either it is not part of our database yet, or it does not exist. We only have manuals that other users have sent us. You may find it on the manufacturer website. To do so, click on the link "Direct access to official site" on the manufacturer page. If you find the user manual, please send it to us to share it with the other users. We do not offer translation service.

The user manual is available, but I cannot download it.

To download a user manual, you have to click on the "Download the complete user manual" button, once you have found the manual page. Then you need to type the security code (CAPTCHA) that confirms us you are a human being, and not a robot trying to download all our resource. If the PDF file you have downloaded is unreadable or corrupted, please warn us by sending us a message so that we can remove it from the database and find a suitable manual. To read the user manual, you need to have a PDF reader on your computer, the most famous being Acrobat Reader.

The user manual does not match the description.

It is very uncommon but it can happen. We do our best to make sure that all files available on our site are accurate, but it can happen that the file does not match the description. In such case, please warn us by sending us a message so that we quickly make the changes for other users.

I can not find the user manual for my product.

SafeManuals relies on users contributions, the user manuals you find here have been provided by users and manufacturers. Eventhough we offer the most important manuals database, it is not complete. We may not have the manual for a specific product, even a very popular one. It will unfortunately only be available once a user has uploaded it to SafeManuals. When you are looking for a manual, you can ask to be informed by e-mail when the manual is available.
You may find it on the manufacturer website. To do so, click on the link "Direct access to official site" on the manufacturer page. If you find the user manual, please send it to us to share it with the other users.

The user manual is only 3 pages long.

When you are on a manual page, a 3-page excerpt is displayed, so that you can make sure it is the manual you are looking for. To download the manual, you have to click on the "Download the user guide" button, and follow the steps.

Why should I register, what are the benefits?

It is not always easy to find a manual on the site because the search is based on the product name. For some products it is easy to know the name, but it is much harder for others. If you register, you will be able to keep the manuals on your personal page, so that you will not have to look for it next time you need it. It is a time-saving feature. You can also connect each time you acquire a new product, in order to add its manual on the site and then be sure to find it next time you need it. SafeManuals will naturally become the digital box that will forever contain all your manuals.

What is the point of the personal space?

The personal space allows you to store your manuals in order to find them next time you need them without having to look for them.

How do I find back my manuals in my personal space?

To access the personal space, you need to log-in (the link is available on the top drop-down menu and on the left-hand side of the page). Once logged in, you can access the personal space that contains all your archived manuals.

How do I add manuals to my personal space?

Once you have found a manual on the site, if you are authenticated, it will be automatically added to your space when you download it.

My e-mail address has changed.

Once you are logged in, you can change your e-mail address. To do so, go to the "Edit your profile" page (available on the top drop-down menu).

I have forgotten my password.

You can reset your password from the "Reset your password" page (available on the top drop-down menu). You just have to enter your e-mail address. An e-mail will immediately be sent at that address, containing a randomly generated password. We do not store passwords for obvious security reasons. Next time you log in, you will be asked to manually change the password to a more customized one.

I wish to change my password.

Once you are logged in, you can change your password. To do so, go to the "Edit your profile" page (available on the top drop-down menu).

I want to sign out.

Once you are logged in, you can change your password. To do so, go to the "Edit your profile" page (available on the top drop-down menu). Be aware that all your stored manuals will be deleted as well. If you register again, even with the same login, you will not get these manuals back.

I have a manual that is not yet on your site, can I send it to you?

Of course, is it how all other manuals have been added to our website. It is very easy to do, just go to the Send us your own manuals page. Feel free to do so every time you acquire a new product. Then you will know that it will always be available on this site.

In what form and what are the prerequisites to send my user manual?

The user manuals you send must not exceed 60MB and be in PDF format. It is very easy to do, just go to the Send us your own manuals page.

What are the benefits of sending user manuals?

It is common knowledge that it is always whenever you need something the most that you do not manage to find it. The same applies to user manuals. By storing your user manuals on SafeManuals, you are sure to be able to find it whenever you need it. Some manufacturers offer user manuals for their products, but not all of them do, and they most of the time only offer manuals for current lines of products. If your product is outdated, deprecated, you may never find the manual anywhere else on the Internet. It is very easy to do, just go to the Send us your own manuals page.

I recently sent a user manual, but you did not accept it. Why?

We manually check user manuals for reliability, several times a week. We systematically refuse user manuals that are not in any of the following languages: english, spanish, french, italian, portuguese, german or chinese. We only accept user manuals or technical datasheets (quick start guide, appendix, and so on..). If you send us a commercial document (technical car maintenance guide, video game strategy guide for example), we will deny it.

Who are you?

SafeManuals is a free web service proposed in the beginning by an associative structure, and since then evolved into a Limited Liability Company (LLC) for legal and fiscal reasons. SafeManuals has no lucrative goal and is paying for infrasctructure and developments via advertising revenues. For any contact info, we suggest you use the contact page.

What is the goal of this site? Why do its authors maintain it?

Internet is filled with information, scattered in no particular order. SafeManuals tries to partially solve this problem by allowing everyone to find user manuals from all manufacturers in one place. They are not always available on the manufacturer site, and some of them only offer manuals for their current line of product. This website was created to offer Internet users this information, and is also a window to the professional world for its creators.

Are you allowed to distribute user manuals?

SafeManuals wishes to normalize user manuals distribution. For six months, e-mails have systematically been sent to manufacturers to inform them about our site and tell them that users have been sending user manuals for their products. Unfortunately, we do not receive many replies to these e-mails. But some manufacturers are taking advantage of this site to send themselves user manuals for their products. So far, no manufacturer has ever demanded that we take offline user manuals for its line of products. Should that happen, and if, after trying to establish a collaboration, the manufacturer clearly expressed his wish not to see user manuals for its products anymore, we would take them off, sending the users back on the manufacturer website.

How did you collect that many user manuals?

User manuals are being uploaded since the early days of SafeManuals, by users wishing to keep their manuals available online. New manuals are sent to us every day. Why don't you?

Are user manuals copyrighted material?

User manuals are copyrighted technical documents that are most of the time freely made available by manufacturers to their consumers. It is even a right in some countries. SafeManuals offers user manuals that have been sent by products consumers. Most manufacturers allow the downloading of manuals for their products for personal use.

My product is defective, can you help me?

Unfortunately, no. We only offer the sharing of user manuals. You may be able to find help on the manufacturer site, for which you can find the link on our website. To do so, click on the link "Direct access to official site" on the manufacturer page. You can also browse our affiliated forums, where other people may help you.

Can you give me the address of a repair shop?

Unfortunately, no. We only offer the sharing of user manuals. You may be able to find help on the manufacturer site, for which you can find the link on our website. To do so, click on the link "Direct access to official site" on the manufacturer page. You can also browse our affiliated forums, where other people may help you.

What are the benefits of distributing my user manuals through your website?

SafeManuals is the largest database for user manuals on Internet. Whenever someone is looking for a user manual, he generally visits our site in the first place. By adding your user manuals on our website, you improve the impact on users, and increase the availability of your user guides. For users of your products, it is also the chance to keep all your user guides in the same place.

I wish to use your website to distribute my user manuals, how do I do so?

If you only have a few user manuals to add, the easier is to use the user manual uploading guide. If you wish to add a lot more user manuals, the best is to contact us. We will then get in touch with you to find the best way of working together (mailing a CD, setting up a FTP..).

I do not want my user manuals to appear on your website.

To let us know of your desire to have your user manuals removed from our site, the best is to contact us or to send us a letter at the company headquarters. As soon as we receive it, and after having confirmation of your identity and position, we will immediately comply by removing user manuals for your products. Please keep in mind that the first to be disappointed will be your consumers, who will then be unable to store your user manuals with their other products' manuals.

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