It is normal for the printhead to flex when inserting the cartridge. You will not damage the printer. d) Lift the photo tray lid, then slide the photo tray toward you to return to main tray operation. The photo tray light will turn off. g) Close the printer access door. Start USB port Power connector Tip: The printhead requires a firm push and makes an audible click when locked into place. 3) 4) *3J9337* *3J9337* 3J9337 *D* *D* D 7 Install Windows Software Install Macintosh Software Helpful Tips Pull out the output tray extender to help collect your 8. 5"x11" prints. Troubleshooting If you have additional questions about troubleshooting this device, please visit www. kodak. com/go/5100aiosupport PROBLEM: I cannot print anything, the printer is locked-out after printing the calibration sheet. SOLUTION: 1. Are both the Black and Color lights solid red? YES 2. Did you already scan the Calibration Sheet? NO - proceed to step 3. YES - proceed to step 5. Place calibration sheet on the scanner glass. Press START. Did this correct your problem? YES - no further troubleshooting is necessary NO - proceed to steps 5 through 8. Reset power to printer by turning it OFF. Wait ten seconds and turn it back ON. After the printer finishes re-booting, check the position of the calibration sheet on the scanner glass. Press START. Did this correct your problem? YES - no further troubleshooting is necessary. NO - contact Kodak service support. PROBLEM: I've put the calibration sheet on the scanner glass and nothing happened. SOLUTION: One of two scenarios may have occurred...