If Service Pack 1 or Service Pack 2 is not listed on the General tab of System Properties, please go to http://www. microsoft. com/download/ to download and install Service Pack 1 or Service Pack 2. To see which version of Windows Media Player you have: · Click Start->All Programs->Accessories->Entertainment->Windows Media Player · In Windows Media Player, click "Help" at the very top. If it's not there, maximize your window · Click "About Windows Media Player" · If it is not version 11, please install Windows Media Player 11 from the included Easy Start CD A2: If you have Windows Media Player 10 (or Higher), Windows XP and Service Pack 1 or 2, and Windows Media Player still does not detect the iriver clix, it may be necessary to reinstall the iriver clix. Connect your iriver clix player to the computer and turn it on Click Start Right click on "My Computer" and select "Properties" Select the "Hardware" tab Click "Device Manager" Look for the iriver clix, right click on it and select "Uninstall" (it may be under "Other Devices") Click OK When the iriver clix is no longer listed in the Device Manager, disconnect the iriver clix from the computer and restart your computer (Start, Shut Down, Restart) 9. After your computer restarts, connect and power on your iriver clix 10...